Store Policy

FAQ

Thank you for shopping at Charming LDS Gifts. We are dedicated to bringing you the best online shopping experience possible, so if you need something you don't see here, please let us know - we're happy to help you in any way we can.

Return and exchange Policy

90 days

What are your business hours?

It has taken us years to admit that there is no such thing as “set business hours” at Charming LDS Gifts. Karen works as much as she can while juggling church callings, cooking, cleaning, laundry, doctors, dentists, music lessons, orthodontists, chauffeuring 4 children….(I know all you women understand.) The children work after school as much as they can and Scott does all he can after his full-time job, a long commute and church callings. We never work on Sundays or Monday nights and try really hard not to work on Saturdays or holidays. The rest of the time is hit and miss.

What about Customer Service?

If we don’t pick up the phone when you call, please leave a message and we will always call back as soon as we possibly can. Email is generally the easiest way to communicate with us. Honestly, our only goal is to make sure that you are happy with your order so you may have to be a little patient waiting for our call, but we promise we will take care of you when we get to you. We try our hardest to never make mistakes on orders but we have learned that it is impossible to get it correct every time. Hopefully you will notify us of any mistakes we make and that you will forgive us for the inconvenience that it causes you. We honestly mean it when we say that we have a 100% satisfaction guarantee so make sure you let us know your concerns and we will make sure you are happy.

How long does it take to get an order?

We try to keep a minimum of 200 of each charm in stock at all times and we do a pretty good job of it March – September. This means that we can usually fill your order the day after we receive it. We use priority mail with the post office and they can usually get it to you in 2-3 days. On the other hand, October – February can get extremely crazy and it frequently takes us 2-7 days to fill the order and then shipping is 2-3 days. If we sell out of a charm right before we get to your order then you could wait 7-10 days before we can fill the order and another 2-3 for shipping, but we will try to let you know when that happens. Most of the time we will send you all that we have and then we will pay for shipping you the backordered items when they come in. Most of the time we can fill rush orders when you are in a big hurry, but you need to call first to see what our current situation is. If you can order 2 weeks before you need them then neither of us has to stress.

How do you ship the orders? How much is Shipping?

We use the United States Post Office priority mail. We charge a flat rate of $5.99 per order if shipped in the US or Canada. We can also do Express orders in the US for $17.99 but the post office does not always guarantee overnight so it may take 2 days for shipping. We ship to any country outside the United States who has an agreement with our post office to handle priority mail and it is $12.99USD. You can look on this link to see if your country has priority mail service. http://pe.usps.gov/text/imm/immctry.htm

Do you give a discount for Bulk orders? Do you have coupons?

In the current economy we are unable to give any discounts (even for large orders) and we do not have any coupons. We have made the decision to offer our lowest price online to all of our customers at all times. Our profit margin is just too small and we will be forced to go out of business if we lower our prices any more. Hopefully our great prices will still fit into your budget.

How long have you been in business? Do you plan to stay in business?

It is hard to believe, but we opened Charming LDS Gifts in 2002. (Our children are teenagers now.) We plan to continue to stay in business as long as people still want our products. It has been a remarkable experience and we absolutely love our customers so we are in it for the long haul. Thanks for making our little family business an amazing success.

Do you have a store that we can come to and shop?

No, we work from our house and Karen may be wearing her robe and trying to frantically clean the house when you stop by. (even at 1pm) It can be rather embarrassing, so it is better if you place your order online or over the phone.

Can I pick up my order to save shipping charges?

Yes, but often times it is cheaper and easier to ship it than to drive to Orem, Utah, but you are welcome to pick it up if you want to. Place the order first, and then we will call you in a day or two when it is ready and tell you where to come and pick it up.

What if I want a charm that is not on your website?

Let me know. We do have access to other charms so if you have a specific need then send me an email or call and I will see what I can find for you. We need at least a couple of weeks notice and you will have to order a minimum of 25 for these special orders but your price will still be 79 cents each.

Can you custom make a charm for me?

The process to have a custom charm made is long, tedious and expensive. It takes about 2-3 months and requires a lot of money for the design fees and mold making fees and a minimum order of 1000 on top of that. It can be done but it is not feasible for most people. We try to have a few custom charms made each year so let us know what you are looking for and we will decide if we think that it will sell. We love to hear your ideas.